Public Works - LED Light Repairs

Performance Measure


Request response time for LED street light repair
  

Target


Decrease to 10 days

Analysis of Performance*


The one Electrician assigned to LED street light maintenance is evaluated each review period o how quickly LED street light repairs are completed.  Frequent updates are provided to the Electrical Supervisor.

Metric Definition*


With the previous HPS street lights, 2,000 to 2,500 repairs were completed each year.  The repair response time was 4 to 6 weeks.  Now with the new LED street lights, the time between necessary repairs should increase , allowing the repair response time to improve. 

Importance*


Faster repair response time helps the citizen to know we value what they value since street lights are part of public safety concerns.

Impact on Performance*


Citizens watch repair response times for things like street lights and pot holes as an indicator that local government is working if the response times are short.

*Notes

 
  • Analysis of Performance: Explains how data results are  displayed, anomalies, or other points that went into generating the numbers.
  • Metric Definition: Identifies what constitutes the metric and identifies combined classifications
  • Importance: Tells why the metric is important and how it is useful, or, what will it help the City accomplish or understand by knowing
  • Impact on Performance: States how this measure is an indicator of or influencer on the delivery of service?